Booking with us
Can I make a booking over the phone?
Our online booking system helps keep the price you pay as low as possible, so all bookings must be made on our website.
How can I make a booking and what information will I need?
We've made it quick and easy to book your journey through our secure online form, here's how it works: 1. Enter your journey details. 2. Choose the vehicle you'd like, from a car to a business sedan, luxury. sedan, SUV and van. 3. Enter the passenger ...
Can I book a return journey?
Yes, and it's easy: when entering your journey details on the booking form, you'll see an option to select a return trip using the same locations, simply click it and enter a date and time. You can also add a return later on in the booking process, ...
Can I make a booking on behalf of a third party?
Yes, you can. Just remember that the contact details you enter will be used for important communication about the booking. We strongly recommend that you enter the mobile phone number of the passenger, so the driver can get in touch at the time of ...
What is the minimum notice required for a new booking?
The minimum notice we need to confirm a booking depends on the car type and the location. To ensure you enjoy the widest range of vehicle types (and also our best rates!), we recommend you book at least 24 hours prior to pick-up. In some locations, ...
Can I make special requests?
Yes, for example if you need a child seat please tell us in the comments for the driver section when making your booking. We'll always try our best to fulfil your request, but sometimes it may not be possible and we'll contact you to let you know ...
Can I request a specific vehicle?
Not currently. But you can choose a category of vehicle, such as business sedan, luxury sedan, SUV or luxury van, and you're guaranteed a vehicle from that class.
Am I able to take animals on my journey?
We love pets too, but we can't carry them unfortunately.
Why do I need to have a working mobile phone at the time of pick-up?
Being able to call you helps your journey run smoothly. For example, we may need to update your pick-up location, your driver may be struggling to find you or there may be an emergency. Some drivers may be able to use online messaging apps, but not ...
I’ll be arriving at a port. Do I need to do anything different when booking?
We recommend adding your ship name or arrival pier or dock number to the ‘Comments for your driver’ section when booking. This may help the driver find you if you have any issues on the day. Be sure to give yourself enough time to get to your ...
I need to be picked up and dropped off at multiple locations during my journey. How should I book this?
We recommend that you add separate stops to your bookings. This will ensure we can give you the most affordable price for whole ride.
I'm traveling to the airport. What information do you need from me?
Like most journeys with us, we ask for the time you want to be picked up, the place you want to be picked up from, and the airport where you want to be dropped off. On the day of travel, your driver may ask you which terminal you need. If you’re ...
Which vehicle should I book?
We have options for everyone from solo passengers to 14-people groups. If you’re traveling alone or as part of a small group, we recommend a Business Sedan, or luxury vehicle, which seats between 1 and 3 people. If you’re traveling in a group of up ...
How much luggage can my chosen vehicle hold?
We list luggage capacities for every vehicle that appears in your search results. Generally, these vehicles can carry between 2 and 16 suitcases, if each suitcase measures 63cm high, 36cm wide, and 21cm deep. Not sure which vehicle is the best option ...
How long will my journey take?
You’ll get an estimated time for the journey on the booking page. This time will be based on general traffic, weather and road conditions, so may change on the day of travel.
Are your vehicles suitable for wheelchair users and people with disabilities?
When it comes to any unique requirements, we recommend reaching out to us personally so we can advise on the right option. You can contact us using our online contact form.
My flight leaves the departure airport on one day and lands at the arrival airport on the next day. Which day should I tell you to pick me up?
When booking, please use the date you land at the arrival airport. For your reassurance, we’ll also ask you for your flight number so the driver can track your flight. Adding this means the driver will know exactly when to arrive - whether you’re ...
I’m traveling in a group, but we’re landing on different flights. How can I book this?
When booking, we’ll ask you to provide a flight number. Please add the one for the flight that is landing last. If one of the other flights are unexpectedly delayed, the driver will not be aware of this, and it may cause the driver to miss you.
How old does someone have to be to travel on their own with you?
We can only take individual passengers aged 18 or over. All passengers under the age of 18 must be accompanied by an adult.
Will the driver be able to speak my language?
Our partners are usually local to the region they service, so we won’t be able to guarantee that a driver can speak your language. However, if you have any communication issues, our multilingual customer service team will be more than happy to help. ...
I travel with a wheelchair. What support do you offer?
When it comes to any unique requirements, we recommend reaching out to us personally so we can advise on the right options for your needs. You can contact us using our online contact form.