Will the driver be able to speak my language?
Our partners are usually local to the region they service, so we won’t be able to guarantee that a driver can speak your language.
However, if you have any communication issues, our multilingual customer service team will be more than happy to help. You can contact us by phone.
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How will the driver know I am the right passenger?
If confirmation is required, your driver will ask you to confirm your name and journey details.
How do I find my driver?
Please check your confirmation email, as this will have instructions that tell you exactly where to go. Once your driver is assigned, we’ll send you their name and phone number, as well as details of the vehicle. The driver will be able to get in ...
I’m traveling from an airport. How do I find my driver?
Your pick-up instructions will tell you where to go, and you’ll have a phone number for your driver. The driver will be able to get in touch with you too, so switch your phone on once you land and keep it to hand. You can also find information about ...
What should I do if I can't find my driver?
Please double-check your confirmation email for instructions on where your driver will be. If you've booked a Meet & Greet service, your driver should be waiting for you in Arrivals. If you've booked a Curbside pickup airport transfer, you should ...
Where can I find my driver’s contact details?
We’ll send you the details of your driver as soon as they’re assigned to your booking. Also on the day of the ride, you will recieve text with driver info.