Why has my pick-up time changed to my flight arrival time?
When you’re travelling from an airport, we update your pick-up time to your flight arrival time. This is to ensure that the driver arrives once you land – and only begins the 45 minute waiting period from that time.
Concerned about delays? Don’t worry, the driver will use your flight number to track your arrival. So they know exactly when to pick you up, whether your flight is early or late.
Related Articles
What happens if my flight is early or delayed?
If you've booked an Airport Transfer, we'll track your flight and adjust your pick-up time automatically according to your actual arrival time. Remember: make sure you provide the flight number when booking, if you've already booked then get in touch ...
My flight leaves the departure airport on one day and lands at the arrival airport on the next day. Which day should I tell you to pick me up?
When booking, please use the date you land at the arrival airport. For your reassurance, we’ll also ask you for your flight number so the driver can track your flight. Adding this means the driver will know exactly when to arrive - whether you’re ...
Why do I need to have a working mobile phone at the time of pick-up?
Being able to call you helps your journey run smoothly. For example, we may need to update your pick-up location, your driver may be struggling to find you or there may be an emergency. Some drivers may be able to use online messaging apps, but not ...
What is a Curbside Pick up for Airport Arrival Transfer?
Our Curbside Pick up service allows you to keep the cost of your transfer down by removing the Meet & Greet service fee. If you've booked a Curbside Pickup, your driver won't come and meet you at Arrivals, instead, you'll need to call them after ...
What do I do when my flight has landed?
If you've selected a Meet & Greet service, your driver will greet you in the Arrivals hall, simply look for the friendly face holding a sign with your name on it. Remember: make sure you read your original confirmation email, it includes information ...