Why do I need to have a working mobile phone at the time of pick-up?
Being able to call you helps your journey run smoothly. For example, we may need to update your pick-up location, your driver may be struggling to find you or there may be an emergency. Some drivers may be able to use online messaging apps, but not all, so be sure to give us a mobile phone number that we can call you on at the time of pick-up, including your international dialing code.
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Why has my pick-up time changed to my flight arrival time?
When you’re travelling from an airport, we update your pick-up time to your flight arrival time. This is to ensure that the driver arrives once you land – and only begins the 45 minute waiting period from that time. Concerned about delays? Don’t ...
How can I make a booking and what information will I need?
We've made it quick and easy to book your journey through our secure online form, here's how it works: 1. Enter your journey details. 2. Choose the vehicle you'd like, from a car to a business sedan, luxury. sedan, SUV and van. 3. Enter the passenger ...
I've booked a return journey, do I need to confirm my booking the day before?
No, there's no need to confirm a return journey, just enjoy your stay and your driver will collect you at your booked pick-up point. Plus our system will resend email confirmation 24 hours before the pick-up time.
What is a Curbside Pick up for Airport Arrival Transfer?
Our Curbside Pick up service allows you to keep the cost of your transfer down by removing the Meet & Greet service fee. If you've booked a Curbside Pickup, your driver won't come and meet you at Arrivals, instead, you'll need to call them after ...
I'm traveling to the airport. What information do you need from me?
Like most journeys with us, we ask for the time you want to be picked up, the place you want to be picked up from, and the airport where you want to be dropped off. On the day of travel, your driver may ask you which terminal you need. If you’re ...