Cars FAQs - What Is Your Complaints Procedure?

What is your complaints procedure?

If your journey didn't go to plan, we want to hear from you. We aim to provide a completely hassle-free service, so get in touch and let us know about your experience. We'll then get to work investigating what happened with our service provider. We aim to resolve complaints within 24 hours of receiving them.
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    • What is your cancellation policy?

      It's free to cancel your trip during your free cancellation period. Your trip can be canceled easily using my booking part of the site. The length of your free cancellation period varies depending on the service you book. We'll explain the ...
    • Can I book a return journey?

      Yes, and it's easy: when entering your journey details on the booking form, you'll see an option to select a return trip using the same locations, simply click it and enter a date and time. You can also add a return later on in the booking process, ...