What is the minimum notice required for a new booking?
The minimum notice we need to confirm a booking depends on the car type and the location. To ensure you enjoy the widest range of vehicle types (and also our best rates!), we recommend you book at least 24 hours prior to pick-up.
In some locations, we have vehicles available to book as little as two hours prior to pick-up.
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Can I cancel my booking?
You can cancel your ride up to 24 hours before pick-up by heading MANAGE MY BOOKING Most rides can be canceled easily as long as the driver has enough notice. To find out how much notice you need to give, check your booking confirmation.
Can I change my booking?
If your travel plans have changed, so can your booking. Head to ‘My booking’ to change: When you get picked up, and Flight number Minor corrections to the pick-up and drop-off points Your passenger details It’s easy to change your booking online. ...
How do I pay for my booking?
All of our private transport services are pre-paid, which means you pay online at the time of booking. Payment is secure, and we accept most major credit cards and debit cards.
What happens after I make a booking?
As soon as you've completed your booking, you'll receive a confirmation email and text message. Make sure you read all of the confirmation emails to ensure your journey details are correct. If you've selected an airport pick-up service that doesn't ...
How do I change or cancel my booking?
You can change your booking up to 24 hours before pick-up on Manage my Booking Just enter your confirmation number and email address to log in and view your booking.