What happens if my flight is early or delayed?

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• What happens if my flight is cancelled?

  If your flight is canceled, our normal cancellation policy will apply. You can find details on this in our Terms and Conditions.

• My flight leaves the departure airport on one day and lands at the arrival airport on the next day. Which day should I tell you to pick me up?

  When booking, please use the date you land at the arrival airport. For your reassurance, we’ll also ask you for your flight number so the driver can track your flight. Adding this means the driver will know exactly when to arrive - whether you’re ...

• Why has my pick-up time changed to my flight arrival time?

  When you’re travelling from an airport, we update your pick-up time to your flight arrival time. This is to ensure that the driver arrives once you land – and only begins the 45 minute waiting period from that time. Concerned about delays? Don’t ...

• What do I do when my flight has landed?

  If you've selected a Meet & Greet service, your driver will greet you in the Arrivals hall, simply look for the friendly face holding a sign with your name on it. Remember: make sure you read your original confirmation email, it includes information ...

• What happens after I make a booking?

  As soon as you've completed your booking, you'll receive a confirmation email and text message. Make sure you read all of the confirmation emails to ensure your journey details are correct. If you've selected an airport pick-up service that doesn't ...