What do I do when my flight has landed?

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• What happens if my flight is early or delayed?

  If you've booked an Airport Transfer, we'll track your flight and adjust your pick-up time automatically according to your actual arrival time. Remember: make sure you provide the flight number when booking, if you've already booked then get in touch ...

• What happens if my flight is cancelled?

  If your flight is canceled, our normal cancellation policy will apply. You can find details on this in our Terms and Conditions.

• Why has my pick-up time changed to my flight arrival time?

  When you’re travelling from an airport, we update your pick-up time to your flight arrival time. This is to ensure that the driver arrives once you land – and only begins the 45 minute waiting period from that time. Concerned about delays? Don’t ...

• My flight leaves the departure airport on one day and lands at the arrival airport on the next day. Which day should I tell you to pick me up?

  When booking, please use the date you land at the arrival airport. For your reassurance, we’ll also ask you for your flight number so the driver can track your flight. Adding this means the driver will know exactly when to arrive - whether you’re ...

• When will I receive contact details for my driver?

  For bookings made more than 24 hours in advance of your pick-up, we'll send you contact details for our service provider 12 hours before your journey. If you make your booking less than 24 hours before your pick-up, we'll put these details in your ...