The number of people I’m traveling with has changed. What should I do?

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• I’m traveling from an airport. How do I find my driver?

  Your pick-up instructions will tell you where to go, and you’ll have a phone number for your driver. The driver will be able to get in touch with you too, so switch your phone on once you land and keep it to hand. You can also find information about ...

• I’m traveling in a group, but we’re landing on different flights. How can I book this?

  When booking, we’ll ask you to provide a flight number. Please add the one for the flight that is landing last. If one of the other flights are unexpectedly delayed, the driver will not be aware of this, and it may cause the driver to miss you.

• Why has my pick-up time changed to my flight arrival time?

  When you’re travelling from an airport, we update your pick-up time to your flight arrival time. This is to ensure that the driver arrives once you land – and only begins the 45 minute waiting period from that time. Concerned about delays? Don’t ...

• Which vehicle should I book?

  We have options for everyone from solo passengers to 14-people groups. If you’re traveling alone or as part of a small group, we recommend a Business Sedan, or luxury vehicle, which seats between 1 and 3 people. If you’re traveling in a group of up ...

• I’m having trouble paying on your website. What should I do?

  Please check that you have entered the correct card number, expiry date, and security code. If this doesn’t fix the problem, there may be an issue with your card. We suggest contacting your bank or card provider. Occasionally, you may need to refresh ...