I’m having trouble paying on your website. What should I do?
Please check that you have entered the correct card number, expiry date, and security code.
If this doesn’t fix the problem, there may be an issue with your card. We suggest contacting your bank or card provider.
Occasionally, you may need to refresh the page or try again later, but we will show an error on the page to let you know this.
I’m having trouble changing my booking online. What should I do?
If you’re due to be picked up in the next 24 hours: We may be able to update your booking. Contact us If you’re due to be picked up in the next 2-3 days: It may be easier to cancel and make your booking again.
How can I report a problem with your website?
You can let us know about any technical problems with our website by contacting us. To help us fix the problem, please be as specific as possible, including the type of device you were using, and where possible attach a screenshot.
I can't access the ‘My booking’ section of your website.
Please check that you’ve entered the right email address and password. You can find your confirmation number on the email that was sent at the time of booking. If you still can’t access your booking, please contact us using our online contact form.
I’m traveling from an airport. How do I find my driver?
Your pick-up instructions will tell you where to go, and you’ll have a phone number for your driver. The driver will be able to get in touch with you too, so switch your phone on once you land and keep it to hand. You can also find information about ...
What should I do if I’m going to be late?
If you’re being picked up from an airport: Your driver will track your flight and wait for at least 45 minutes once you land - even if your flight is delayed. If you still need more time after this, we recommend that you call or text the driver to ...