Cars FAQs - I’m Having Trouble Changing My Booking Online. What To Do?

I’m having trouble changing my booking online. What should I do?

  • If you’re due to be picked up in the next 24 hours

We may be able to update your booking. Contact us


  • If you’re due to be picked up in the next 2-3 days:  

It may be easier to cancel and make your booking again.


    • Related Articles

    • Can I change my booking?

      If your travel plans have changed, so can your booking. Head to ‘My booking’ to change: When you get picked up, and Flight number Minor corrections to the pick-up and drop-off points Your passenger details It’s easy to change your booking online. ...
    • How do I pay for my booking?

      All of our private transport services are pre-paid, which means you pay online at the time of booking. Payment is secure, and we accept most major credit cards and debit cards.
    • Can I make a booking over the phone?

      Our online booking system helps keep the price you pay as low as possible, so all bookings must be made on our website.
    • Contact us online

      Our online Contact us it is the easiest way to get in touch.
    • I can't access the ‘My booking’ section of your website.

      Please check that you’ve entered the right email address and password. You can find your confirmation number on the email that was sent at the time of booking. If you still can’t access your booking, please contact us using our online contact form.