I’m due a refund to an expired card or account that has closed. What should I do?

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• I’m having trouble paying on your website. What should I do?

  Please check that you have entered the correct card number, expiry date, and security code. If this doesn’t fix the problem, there may be an issue with your card. We suggest contacting your bank or card provider. Occasionally, you may need to refresh ...

• I’m having trouble changing my booking online. What should I do?

  If you’re due to be picked up in the next 24 hours: We may be able to update your booking. Contact us If you’re due to be picked up in the next 2-3 days: It may be easier to cancel and make your booking again.

• The number of people I’m traveling with has changed. What should I do?

  If you’re due to be picked up within the next 24 hours, please call us. We are be able to make this change, for you. If your pick-up time is more than 24 hours away, please cancel and rebook with the right vehicle type for your group.

• Do you charge transaction fees?

  We don’t charge any fees for payments by credit or debit card. If you choose to pay in a different currency to your bank account or credit card, you may be charged by your provider.

• I’m traveling from an airport. How do I find my driver?

  Your pick-up instructions will tell you where to go, and you’ll have a phone number for your driver. The driver will be able to get in touch with you too, so switch your phone on once you land and keep it to hand. You can also find information about ...