I’ll be arriving at a port. Do I need to do anything different when booking?
We recommend adding your ship name or arrival pier or dock number to the ‘Comments for your driver’ section when booking. This may help the driver find you if you have any issues on the day.
Be sure to give yourself enough time to get to your vehicle, as the ride includes 15 minutes of free waiting time from the pick-up time. Waiting time will added if any.
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How can I make a booking and what information will I need?
We've made it quick and easy to book your journey through our secure online form, here's how it works: 1. Enter your journey details. 2. Choose the vehicle you'd like, from a car to a business sedan, luxury. sedan, SUV and van. 3. Enter the passenger ...
I've booked a return journey, do I need to confirm my booking the day before?
No, there's no need to confirm a return journey, just enjoy your stay and your driver will collect you at your booked pick-up point. Plus our system will resend email confirmation 24 hours before the pick-up time.
Can I cancel my booking?
You can cancel your ride up to 24 hours before pick-up by heading MANAGE MY BOOKING Most rides can be canceled easily as long as the driver has enough notice. To find out how much notice you need to give, check your booking confirmation.
What is the minimum notice required for a new booking?
The minimum notice we need to confirm a booking depends on the car type and the location. To ensure you enjoy the widest range of vehicle types (and also our best rates!), we recommend you book at least 24 hours prior to pick-up. In some locations, ...
I’m traveling in a group, but we’re landing on different flights. How can I book this?
When booking, we’ll ask you to provide a flight number. Please add the one for the flight that is landing last. If one of the other flights are unexpectedly delayed, the driver will not be aware of this, and it may cause the driver to miss you.