I didn't receive my confirmation email, what should I do?

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• Do I need to print my confirmation email?

  You should've received a booking confirmation email almost immediately, if you can't see it in your inbox, check your spam or junk folder. If your confirmation email has not arrived, please use our contact form to let us know. Contact us

• When will I receive contact details for my driver?

  For bookings made more than 24 hours in advance of your pick-up, we'll send you contact details for our service provider 12 hours before your journey. If you make your booking less than 24 hours before your pick-up, we'll put these details in your ...

• What happens after I make a booking?

  As soon as you've completed your booking, you'll receive a confirmation email and text message. Make sure you read all of the confirmation emails to ensure your journey details are correct. If you've selected an airport pick-up service that doesn't ...

• I can't access the ‘My booking’ section of your website.

  Please check that you’ve entered the right email address and password. You can find your confirmation number on the email that was sent at the time of booking. If you still can’t access your booking, please contact us using our online contact form.

• How do I find my driver and how can I contact them?

  Your driver will collect you from your booked pick-up address. If your pick-up is from an airport, your confirmation email will contain information on where to meet your driver. If you've booked a Meet & Greet airport pick-up, simply follow the ...