I can't access the ‘My booking’ section of your website.
Please check that you’ve entered the right email address and password. You can find your confirmation number on the email that was sent at the time of booking.
If you still can’t access your booking, please contact us using our online contact form.
Can I change my booking?
If your travel plans have changed, so can your booking. Head to ‘My booking’ to change: When you get picked up, and Flight number Minor corrections to the pick-up and drop-off points Your passenger details It’s easy to change your booking online. ...
Can I make a booking over the phone?
Our online booking system helps keep the price you pay as low as possible, so all bookings must be made on our website.
I’m having trouble paying on your website. What should I do?
Please check that you have entered the correct card number, expiry date, and security code. If this doesn’t fix the problem, there may be an issue with your card. We suggest contacting your bank or card provider. Occasionally, you may need to refresh ...
How can I report a problem with your website?
You can let us know about any technical problems with our website by contacting us. To help us fix the problem, please be as specific as possible, including the type of device you were using, and where possible attach a screenshot.
I’ll be arriving at a port. Do I need to do anything different when booking?
We recommend adding your ship name or arrival pier or dock number to the ‘Comments for your driver’ section when booking. This may help the driver find you if you have any issues on the day. Be sure to give yourself enough time to get to your ...