Cars FAQs - How Do I Change or Cancel My Booking?

How do I change or cancel my booking?

You can change your booking up to 24 hours before pick-up on 

Manage my Booking

Just enter your confirmation number and email address to log in and view your booking. 

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    • Can I cancel my booking?

      You can cancel your ride up to 24 hours before pick-up by heading MANAGE MY BOOKING Most rides can be canceled easily as long as the driver has enough notice. To find out how much notice you need to give, check your booking confirmation.
    • Can I change my booking?

      If your travel plans have changed, so can your booking. Head to ‘My booking’ to change: When you get picked up, and Flight number Minor corrections to the pick-up and drop-off points Your passenger details It’s easy to change your booking online. ...
    • What do I do if I entered the wrong information when booking?

      We recommend updating your booking on the My Booking page. Here, you can change your date, time, pick up and drop off locations, contact details, and flight number in most cases. If you have any problems updating your booking, please get in touch ...
    • Can I change the type of vehicle I’ve booked?

      If you need a different type of vehicle, and your pick-up time is more than 24 hours away, please cancel and rebook with the right vehicle type. As you’re within the free cancellation period, you won’t be charged for canceling.
    • I’m having trouble changing my booking online. What should I do?

      If you’re due to be picked up in the next 24 hours: We may be able to update your booking. Contact us If you’re due to be picked up in the next 2-3 days: It may be easier to cancel and make your booking again.