How can I report a problem with your website?

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• How can I report a problem with my booking?

  You can let us know about any technical problems with our website by contacting us. To help us fix the problem, please be as specific as possible, including the type of device you were using, and where possible attach a screenshot.

• I’m having trouble paying on your website. What should I do?

  Please check that you have entered the correct card number, expiry date, and security code. If this doesn’t fix the problem, there may be an issue with your card. We suggest contacting your bank or card provider. Occasionally, you may need to refresh ...

• I can't access the ‘My booking’ section of your website.

  Please check that you’ve entered the right email address and password. You can find your confirmation number on the email that was sent at the time of booking. If you still can’t access your booking, please contact us using our online contact form.

• Can I make a booking over the phone?

  Our online booking system helps keep the price you pay as low as possible, so all bookings must be made on our website.

• How do you keep my personal data secure?

  All personal data and payment details are encrypted by our website using SSL technology. This is an industry-standard security protocol to protect data. For more details on how we safeguard your personal information, please read our Privacy Notice.