How can I report a problem with my booking?

• Related Articles

• How can I report a problem with your website?

  You can let us know about any technical problems with our website by contacting us. To help us fix the problem, please be as specific as possible, including the type of device you were using, and where possible attach a screenshot.

• Can I change my booking?

  If your travel plans have changed, so can your booking. Head to ‘My booking’ to change: When you get picked up, and Flight number Minor corrections to the pick-up and drop-off points Your passenger details It’s easy to change your booking online. ...

• Can I cancel my booking?

  You can cancel your ride up to 24 hours before pick-up by heading MANAGE MY BOOKING Most rides can be canceled easily as long as the driver has enough notice. To find out how much notice you need to give, check your booking confirmation.

• How do I pay for my booking?

  All of our private transport services are pre-paid, which means you pay online at the time of booking. Payment is secure, and we accept most major credit cards and debit cards.

• What happens after I make a booking?

  As soon as you've completed your booking, you'll receive a confirmation email and text message. Make sure you read all of the confirmation emails to ensure your journey details are correct. If you've selected an airport pick-up service that doesn't ...