How can I get a receipt or invoice for my booking?
Your invoice will be sent to you via email approximately 24 hours after your ride has taken place.
Single invoices are also available for download from your account on the CARS.limo website. Simply go to your past rides, select the ride you would like an invoice for, and then click “Download invoice”. If “Download invoice” is not available, it may be that the payment has not been processed yet. Once the payment has been processed, you will be notified via an email with the invoice attached as a PDF.
If you have a monthly invoice set up, your monthly invoices will be sent via email within the first 7 working days of each month.
Can I change my booking?
If your travel plans have changed, so can your booking. Head to ‘My booking’ to change: When you get picked up, and Flight number Minor corrections to the pick-up and drop-off points Your passenger details It’s easy to change your booking online. ...
What do I do if I entered the wrong information when booking?
We recommend updating your booking on the My Booking page. Here, you can change your date, time, pick up and drop off locations, contact details, and flight number in most cases. If you have any problems updating your booking, please get in touch ...
Can I make a booking on behalf of a third party?
Yes, you can. Just remember that the contact details you enter will be used for important communication about the booking. We strongly recommend that you enter the mobile phone number of the passenger, so the driver can get in touch at the time of ...
I’ll be arriving at a port. Do I need to do anything different when booking?
We recommend adding your ship name or arrival pier or dock number to the ‘Comments for your driver’ section when booking. This may help the driver find you if you have any issues on the day. Be sure to give yourself enough time to get to your ...
Can I cancel my booking?
You can cancel your ride up to 24 hours before pick-up by heading MANAGE MY BOOKING Most rides can be canceled easily as long as the driver has enough notice. To find out how much notice you need to give, check your booking confirmation.