Do I need to print my confirmation email?

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• I didn't receive my confirmation email, what should I do?

  You should've received a booking confirmation email almost immediately, if you can't see it in your inbox, check your spam or junk folder. If your confirmation email has not arrived, please use our contact form to let us know. Contact us

• I've booked a return journey, do I need to confirm my booking the day before?

  No, there's no need to confirm a return journey, just enjoy your stay and your driver will collect you at your booked pick-up point. Plus our system will resend email confirmation 24 hours before the pick-up time.

• How can I make a booking and what information will I need?

  We've made it quick and easy to book your journey through our secure online form, here's how it works: 1. Enter your journey details. 2. Choose the vehicle you'd like, from a car to a business sedan, luxury. sedan, SUV and van. 3. Enter the passenger ...

• Why do I need to have a working mobile phone at the time of pick-up?

  Being able to call you helps your journey run smoothly. For example, we may need to update your pick-up location, your driver may be struggling to find you or there may be an emergency. Some drivers may be able to use online messaging apps, but not ...

• I'm traveling to the airport. What information do you need from me?

  Like most journeys with us, we ask for the time you want to be picked up, the place you want to be picked up from, and the airport where you want to be dropped off. On the day of travel, your driver may ask you which terminal you need. If you’re ...