Cars FAQs - Can I Cancel My Booking? - Help Center

Can I cancel my booking?

You can cancel your ride up to 24 hours before pick-up by heading  MANAGE MY BOOKING

Most rides can be canceled easily as long as the driver has enough notice. To find out how much notice you need to give, check your booking confirmation.

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    • How do I change or cancel my booking?

      You can change your booking up to 24 hours before pick-up on Manage my Booking Just enter your confirmation number and email address to log in and view your booking.
    • I’m having trouble changing my booking online. What should I do?

      If you’re due to be picked up in the next 24 hours: We may be able to update your booking. Contact us If you’re due to be picked up in the next 2-3 days: It may be easier to cancel and make your booking again.
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      If your travel plans have changed, so can your booking. Head to ‘My booking’ to change: When you get picked up, and Flight number Minor corrections to the pick-up and drop-off points Your passenger details It’s easy to change your booking online. ...
    • How do I pay for my booking?

      All of our private transport services are pre-paid, which means you pay online at the time of booking. Payment is secure, and we accept most major credit cards and debit cards.
    • What happens after I make a booking?

      As soon as you've completed your booking, you'll receive a confirmation email and text message. Make sure you read all of the confirmation emails to ensure your journey details are correct. If you've selected an airport pick-up service that doesn't ...