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Our online Contact us it is the easiest way to get in touch.How can I report a problem with my booking?
You can let us know about any technical problems with our website by contacting us. To help us fix the problem, please be as specific as possible, including the type of device you were using, and where possible attach a screenshot.What is your complaints procedure?
If your journey didn't go to plan, we want to hear from you. We aim to provide a completely hassle-free service, so get in touch and let us know about your experience. We'll then get to work investigating what happened with our service provider. We ...How can I leave feedback on my rides?
We'd love to hear about your journey, whether it was perfect or could've been better, as this helps us to continually improve the service we offer. You should've received a short survey after you completed your journey, if you missed it, you can send ...How can I report a problem with your website?
You can let us know about any technical problems with our website by contacting us. To help us fix the problem, please be as specific as possible, including the type of device you were using, and where possible attach a screenshot.
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How do I pay for my booking?
All of our private transport services are pre-paid, which means you pay online at the time of booking. Payment is secure, and we accept most major credit cards and debit cards.Can I change my booking?
If your travel plans have changed, so can your booking. Head to ‘My booking’ to change: When you get picked up, and Flight number Minor corrections to the pick-up and drop-off points Your passenger details It’s easy to change your booking online. ...Can I cancel my booking?
You can cancel your ride up to 24 hours before pick-up by heading MANAGE MY BOOKING Most rides can be canceled easily as long as the driver has enough notice. To find out how much notice you need to give, check your booking confirmation.How do I change or cancel my booking?
You can change your booking up to 24 hours before pick-up on Manage my Booking Just enter your confirmation number and email address to log in and view your booking.I can't access the ‘My booking’ section of your website.
Please check that you’ve entered the right email address and password. You can find your confirmation number on the email that was sent at the time of booking. If you still can’t access your booking, please contact us using our online contact form.